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Here's the small print...

We have four variations of our Booking Conditions.  Please click on the version below relevant to your challenge:

 

Booking Conditions - Bespoke Charity Events With Flights 

Booking Conditions - Bespoke Charity Events Without Flights   

Booking Conditions - Charity of Your Choice Events With Flights  

Booking Conditions - Charity of Your Choice Events Without Flights 

Booking Conditions - Travelink Group Ltd 

 


 

Booking Conditions - Bespoke Charity Events With Flights

Except where otherwise specified, we Classic Tours Limited trading as Classic Tours of 12 Winchfield Way, Rickmansworth, Hertfordshire WD3 4DN (“we”, “us”, “our”) act only as an agent in respect of all bookings we take and/or make on your behalf for Bespoke Charity Events With Flights

We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements in question (the “supplier(s)”).When making your booking we will arrange for you to enter into a contract with the applicable supplier(s) of the arrangements. Your booking with us is subject to these Agency Terms and Conditions and the specific booking conditions of the relevant supplier(s) you contract with and you are advised to read both carefully prior to booking. The supplier’s terms and conditions may limit and/or exclude the supplier's liability to you. Copies of applicable conditions are available on request from us.

By making a booking with us, you agree that:-

  1. you have read the terms and conditions set out below and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy; and
  3. you are over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services.

1.  Booking and Payment

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these booking conditions. In order to confirm your chosen arrangements, you must pay a deposit as required by the supplier of the arrangements in question (or full payment if booking within 8 weeks of departure). You must also pay all applicable insurance premiums and booking fees. Your booking is confirmed and a contract between you and the supplier will exist when we send you confirmation on their behalf.

Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their booking conditions.

Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier and forwarded on to the supplier in accordance with our agreement with the supplier. 

2.  Prices

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.

3.  Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. Some suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.

4.  Special Requests

If you have any special requests (for example dietary requirements or room location), please let us know at the time of booking. We will pass on all such requests to the supplier, but we can't guarantee that they will be met and we will have no liability to you if they are not.

5.  Changes and Cancellations by You

Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive it. Proof of posting is not proof of receipt, therefore you are advised to also confirm all changes to us by telephone. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the supplier of your arrangements. The supplier may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure).

Most scheduled airlines do not allow changes, and therefore full cancellation charges will usually apply. Most 'no frills' airlines have cancellation charges of 100% from time of booking.

6.  Changes and Cancellations by the Supplier

We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but we will have no further liability to you.

7.  Our Responsibility for your Booking

Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected).

We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

8.  Visa, passport and health requirements

Unless you tell us otherwise, we are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the arrangements you chose to purchase.  Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the supplier of the arrangements, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.

9.  Complaints

Because the contract for your arrangements is between you and the supplier, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier immediately. If you fail to follow this procedure there will be less opportunity for the supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

If you wish to complain when you return home, write to the supplier. You will see their name and contact details in any confirmation documents we send you. 

10.  Financial Protection 

Our supplier, Travelink Group Ltd offers protection for your monies. This means that, if in the unlikely event of their insolvency you will receive your money back or, if your stay has started, arrangements will be made for you to be able to continue as planned, or return to the UK if this is not possible. See the supplier’s booking conditions for details. 

11.  Law and Jurisdiction

These terms of business are governed by English law and the courts of England and Wales have sole jurisdiction over any disputes or claims that may arise between us (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable.) 

12.  Accommodation Ratings and Standards.

All ratings are as provided by the relevant supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given.

13.  Documentation & Information 

All descriptions and content on our website or otherwise issued by us is done so on behalf of the supplier(s) in question are intended to present a general idea of the services provided by the supplier(s) in question. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any accommodation or any other services please contact us.

14.  Accuracy of Prices and Brochure details

Important note: the information and prices shown in this brochure may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the brochure information and prices at the time of printing, regrettably errors do occasionally occur.  You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking. 


Booking Conditions - Bespoke Charity Events Without Flights

These are the terms and conditions of Classic Tours which apply to those who are advised by the charity that they will be participating in the fundraising event. Please refer to the charities’ own terms and conditions regarding your sponsorship and eligibility to travel. Only those potential participants who qualify under the charities’ rules will be entitled to travel. For those selected to travel, then the following conditions will apply:

1. Your Contract with Classic Tours

If you are selected to take part in the fundraising event, we will be advised of your details by the charity. Your contract for travel, accommodation and other services (“your travel arrangements”) will be with us, Classic Tours Limited trading as Classic Tours of 12 Winchfield Way, Rickmansworth, Hertfordshire, WD3 4DN. If you are selected then we will confirm our contractual commitment to you by sending to you a confirmation invoice, together with the details of your travel arrangements and the itinerary that we have agreed to provide. It is only then that these terms and conditions will apply and a contract will exist between us, which is governed by English laws and the exclusive jurisdiction of the English Courts. Travel arrangements made by us which include accommodation are fully protected by our bond with ABTOT. The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Classic Tours, and in the event of their insolvency, protection is provided for the following:

1.non-flight packages commencing in and returning to the UK; 

2.non-flight packages commencing and returning to a country other than the UK; and

3.flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK. 

1, 2 and 3 provides for a refund in the event you have not yet travelled.  1 and 3 provides for repatriation.  Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Classic Tours.

2. The Price of your Tour

(i) The cost of your participation in the fundraising event forms a part of the overall value of the sponsorship raised by you and received by the charity. From those sums received by the charity, the charity will pay to us the cost of your travel arrangements that we are agreeing to provide.

(ii) We reserve the right to increase the price of your travel arrangements to allow for variations in transportation costs (including the cost of fuel); dues, taxes or fees chargeable for services and the exchange rate applicable to your travel arrangements. No price increase will be made within 30 days of your departure date and in any event, we will absorb any increase which equals 2% or less of the cost of your travel arrangements.

3. Health, Safety & Fitness and your Insurance Cover

The charitable event in which you will be participating is challenging and will require a good level of fitness, strength and endurance and it is your responsibility to ensure that you have the appropriate level. You should check with your doctor to ensure that you are sufficiently fit, healthy and mobile to participate in the event. You should take into account that medical and other facilities, particularly for those with any disability, illness or infirmity, at your destination are likely to be inferior to those in the United Kingdom. Accordingly it is a compulsory term of travel that you take out travel insurance to cover any health or injury problems that arise and, if necessary, to arrange for your repatriation to the United Kingdom. It is your responsibility to check your travel insurance covers this fundraising event. Classic Tours has a policy available upon request. You must complete a medical form in order to be able to travel and you should also advise your insurer of any pre-existing medical condition before travel. Failure to advise this may invalidate your insurance cover. Classic Tours reserves the right to refuse participation if the above is not complied with.

4. Cancellation

(a) If you cancel your travel arrangements, then there will be no refund payable to you as your sponsorship was raised for charitable purposes. Any balance of the sum paid to us by the charity for your travel arrangements, after deduction of cancellation charges, which have been agreed with the charity, will be repaid to the charity.

(b) Similarly, if we cancel your travel arrangements any refunds or compensation will be paid to the charity.

(c) If cancellation occurs in circumstances where recovery of cancellation charges is indemnified under your travel insurance, you hereby agree that you will co-operate in the recovery of these charges from the insurers and any sums recovered under the policy will again be paid over to the charity.

(d) If cancellation occurs due to unusual and unforeseeable

circumstances beyond our control, such as national emergency, natural disaster, fire, bad weather, delays or other such events (acts of force majeure), then we will advise you as soon as it is reasonable to do so.

5. Destination Safety and Force Majeure

Your personal safety during the charitable event is of fundamental importance to us and whilst we will carefully monitor the safety of your destination, the Foreign and Commonwealth Office do offer a travellers advice line, the details of which are 0870 606 0290. You should ensure that you are kept informed of the latest FCO advice.

6. Alterations by Classic Tours

Classic Tours and its suppliers of transport and land arrangements shall be entitled to change the details of your travel arrangements and itinerary. If a change is significant you will be advised as soon as possible and you will be entitled to:-

(i) Cancel your participation in the event, in which case you agree that the cost of your travel arrangements will be repaid by us to the charity and you will have no entitlement to such sums; or

(ii) Agree to proceed with the revised arrangements for the Event

7. Standard and Quality of Accommodation and Services

You should not have unreasonable expectations of the facilities that will be provided which in some remote areas and some destinations may be below what you might expect at home. The level of the standard and quality of your travel arrangements will be in line with the itinerary and any literature you receive from us.

8. Liability

(i) We accept responsibility for ensuring that your travel arrangements will be as described in literature produced by us, or on our behalf, in our Confirmation Invoice and with the itinerary and that the services we are contractually obliged to provide are to a reasonable standard. If in the reasonable opinion of the charity any part of your travel arrangements is not provided as promised we will pay appropriate compensation if this has affected the quality or structure of your travel arrangements. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers (except for claims for death, injury or illness – see below).

(ii) Classic Tours accepts responsibility for death, injury or illness caused by negligent acts and/or omissions of us, our employees, agents, suppliers and sub-contractors whilst acting within the scope of, or in the course of their employment in the provision of any part of your travel arrangements in the itinerary, that we are contractually obliged to provide. We will, accordingly, pay to an affected participant such damages as might have been awarded in such circumstances under English law. However, damages are not payable where any failure to perform the contract is due neither to any fault on our part or a supplier of any part of your travel arrangements or is attributable to you or unforeseen or unavoidable actions of a third party unconnected with the provision of your travel arrangements or unusual and unforeseeable circumstances beyond our control or an event which could not have been foreseen even if all due care had been exercised.

(iii) In respect of carriage by sea and rail and the provision of accommodation, the amount of compensation Classic Tours may be obliged to pay will be limited in the manner provided by the relevant International Convention. Carriage is subject to the carrier’s conditions of carriage. In particular drunkenness or rowdy behaviour may lead to the carrier refusing carriage when alternative transport may have to be arranged at your own cost.

9. Passports and Visas and Health

You will be advised separately of any passports or visa requirements and any compulsory health requirements to enable you to participate in your travel arrangements. Please note that you will require a full British passport with at least 6 months unexpired at the date of return travel. For EU and other passport holders please contact Classic Tours for special requirements.

10. Law and Jurisdiction

This contract is governed by English law and the exclusive jurisdiction of the English Courts.


Booking Conditions - Charity of Your Choice Events With Flights

Except where otherwise specified, we Classic Tours Limited trading as Classic Tours of 12 Winchfield Way, Rickmansworth, Hertfordshire WD3 4DN (“we”, “us”, “our”) act only as an agent in respect of all bookings we take and/or make on your behalf for Bespoke Charity Events With Flights

We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any supplier(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements in question (the “supplier(s)”).When making your booking we will arrange for you to enter into a contract with the applicable supplier(s) of the arrangements. Your booking with us is subject to these Agency Terms and Conditions and the specific booking conditions of the relevant supplier(s) you contract with and you are advised to read both carefully prior to booking. Our supplier, Travelink Group Ltd's terms and conditions may limit and/or exclude the supplier's liability to you. Copies of applicable terms and conditions are provided on the attached link

By making a booking with us, you agree that:-

  1. you have read the terms and conditions set out below and agree to be bound by them;
  2. you consent to our use of your information in accordance with our Privacy Policy; and
  3. you are over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services.

1. Booking and Payment

When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these booking conditions. In order to confirm your chosen arrangements, you must pay a deposit as required by the supplier of the arrangements in question (or full payment if booking within 8 weeks of departure). You must also pay all applicable insurance premiums and booking fees. Your booking is confirmed and a contract between you and the supplier will exist when we send you confirmation on their behalf.

Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in their booking conditions.

Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier and forwarded on to the supplier in accordance with our agreement with the supplier.

2. Prices

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.

3. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. Some suppliers require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.

4. Special Requests

If you have any special requests (for example dietary requirements or room location), please let us know at the time of booking. We will pass on all such requests to the supplier, but we can't guarantee that they will be met and we will have no liability to you if they are not.

5. Changes and Cancellations by You

Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive it. Proof of posting is not proof of receipt, therefore you are advised to also confirm all changes to us by telephone. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the supplier of your arrangements. The supplier may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure).

Most scheduled airlines do not allow changes, and therefore full cancellation charges will usually apply. Most 'no frills' airlines have cancellation charges of 100% from time of booking.

6. Changes and Cancellations by the Supplier

We will inform you as soon as reasonably possible if the supplier needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the supplier in relation to any alternative arrangements offered by the supplier but we will have no further liability to you.

7. Our Responsibility for your Booking

Your contract is with the supplier and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected).

We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

8. Visa, passport and health requirements

Unless you tell us otherwise, we are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the arrangements you chose to purchase.  Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the supplier of the arrangements, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.

9. Complaints

Because the contract for your arrangements is between you and the supplier, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the supplier immediately. If you fail to follow this procedure there will be less opportunity for the supplier to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

If you wish to complain when you return home, write to the supplier. You will see their name and contact details in any confirmation documents we send you. 

10. Financial Protection 

Our supplier, Travelink Group Ltd offers protection for your monies. This means that, if in the unlikely event of their insolvency you will receive your money back or, if your stay has started, arrangements will be made for you to be able to continue as planned, or return to the UK if this is not possible. See the supplier’s booking conditions for details.

11. Law and Jurisdiction

These terms of business are governed by English law and the courts of England and Wales have sole jurisdiction over any disputes or claims that may arise between us (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable.) 

12. Accommodation Ratings and Standards.

All ratings are as provided by the relevant supplier. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given.

13. Documentation & Information 

All descriptions and content on our website or otherwise issued by us is done so on behalf of the supplier(s) in question are intended to present a general idea of the services provided by the supplier(s) in question. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any accommodation or any other services please contact us.

14. Accuracy of Prices and Brochure details

Important note: the information and prices shown in this brochure may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the brochure information and prices at the time of printing, regrettably errors do occasionally occur.  You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking. 


Booking Conditions - Charity of Your Choice Events Without Flights

Your contract is with Classic Tours.

These are the terms and conditions which apply to your tour. Please read them carefully as you will be bound by them.

1. Booking your Tour

a) Complete the booking form accepting on behalf of all your party the terms of these booking conditions and send it to us with the deposit together with all applicable insurance premiums if required. If you are making your booking within 8 weeks of departure, you should phone to confirm what the full amount payable is, which should then be sent to us. We will send you a confirmation invoice setting out your tour details (which you should check carefully) and stating the amount due and the date by which it should be paid, usually 8 weeks before departure. We do not send reminders. A binding contract will come into existence on the date we post the confirmation invoice.

b) Any special preferences indicated on your booking form will be passed on to our suppliers. However we regret that we cannot guarantee that any special request will be met and any failure to do so will not constitute a breach of contract on our part.

c) Travel arrangements made by us which include accommodation are fully protected by our bond with ABTOT. The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Classic Tours, and in the event of their insolvency, protection is provided for the following:

1.non-flight packages commencing in and returning to the UK; 

2.non-flight packages commencing and returning to a country other than the UK; and

3.flight inclusive packages that commence outside of the UK, which are sold to customers outside of the UK. 

1, 2 and 3 provides for a refund in the event you have not yet travelled.  1 and 3 provides for repatriation.  Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Classic Tours.

2. Your Liability for Payment

The person who signs the booking form is responsible for the full tour cost shown on the confirmation invoice. If we do not receive the final payment by the due date then we reserve the right to treat your booking as cancelled and to levy cancellation charges in accordance with paragraph 6 below.

3. Tour Cost and Guarantee

We state clearly on the attached Information Pack the items included in our tour cost. We guarantee to absorb all price rises in the services offered by our suppliers and sub-contractors once your final payment has been received. We reserve the right to increase the price for your travel arrangements to allow for variations in transportation costs, dues, taxes or fees chargeable for services. A surcharge might be added only as a result of either government action, or a fluctuation in foreign currency rates against our interests (based on the currency rates quoted in the Financial Times at the time of booking). In these circumstances, we promise to absorb an amount equal to 2% of the total tour cost (excluding the insurance premium and any amendment charges). If the amount of the surcharge exceeds 10% of the tour cost, you may elect to cancel and receive a full refund of all monies paid. You must exercise your right to cancel for this reason within 14 days from receiving written notification of the surcharge, otherwise the surcharge will be deemed to have been accepted by you. Since we have agreed to absorb increased costs equivalent to 2% of the holiday price, there will be no reduction in the price of the holiday in the event of a favourable variation in costs or exchange rates. You will be notified in writing of any surcharge not less than 30 days prior to departure.

4. Information Pack Accuracy

We take every care to ensure the accuracy of our Information Pack. All information is given in good faith and believed to be correct at the time of going to press. This is particularly true with respect to transport. We cannot guarantee that carriers will leave at the times shown in the Information Pack or on your ticket.

5. Amendment by You

There is an administration fee of £25 per person and / or per change for all amendments requested. In addition, in the case of name changes, you may be asked to pay any additional charges of whatever sort that our suppliers may impose. Please note that some suppliers may charge a 100% cancellation fee for a name change and the cost of a replacement ticket.

All amendment requests are subject to availability and must be made in writing, signed by the person responsible for the booking form. If the amendment (other than name changes) is made less that 8 weeks before departure date we reserve the right to treat the request as a cancellation and re-booking, in which case you will be liable to pay cancellation charges as shown in paragraph 6.

6. Cancellation by You

You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the booking form and is communicated directly to us in writing. As we start incurring costs from the time we confirm your booking we will retain your deposit and in addition have the right to apply the cancellation charges shown below.

Days prior to departure

when written notification % of Tour cost

of cancellation received payable*

42 days or more Loss of deposit

41-29 days 50%

28-15 days 70%

14-4 days 90%

3-0 days 100%

* The amount of cancellation charge excludes any insurance premium and amendment charges which are non-refundable in the event of your cancellation

Note: If the reason for cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim the cancellation charges.

7. Amendment by Us

We try never to change our clients tours, but as we plan your arrangements many months in advance we reserve the right to do so if necessary. If there is a significant change, we will inform you as soon as is practicable and in this case you will have 2 options: a) to agree to proceed with the revised arrangements or b) to cancel your participation in the event, in which case you will receive a full refund. If we make a significant change for any other reason than ‘force majeure’ or low bookings, we will also pay compensation on the scale shown below.

Period prior Compensation

to departure per person

more than 56 days Nil

55 to 28 days £10

27 to 15 days £20

14 to 0 days £30

8. Force Majeure

‘Force majeure’ means unusual and unforeseeable circumstance beyond our control, such as national emergency, natural disaster, fire, bad weather, transport delays, or other such events. Low bookings refers to the fact that we may have to make a minimum number of bookings before being able to operate tours. No changes will be made

because of low bookings less than 21 days before your departure date

9. Cancellation by Us

a) We reserve the right to treat your tour as cancelled and levy cancellation charges as set out in paragraph 6 if you fail to make your payment when it becomes due.

b) It is very rare that we have to cancel clients’ bookings, and we will not cancel tours less than 8 weeks before departure unless the cancellation is due to ‘force majeure’ or less than 21 days before departure because of low bookings. If we do cancel your tour, we will offer you a full and prompt refund of all monies paid, less insurance premiums. In addition, if we cancel your tour for any other reason than ‘force majeure’ or low bookings we will pay compensation to you on the scale set out in paragraph 7.

c) We regret we cannot pay out any expenses, costs or losses you incur as a result of any cancellation.

10. Standard and Quality of Accommodation and Services

You should not have unreasonable expectations of the facilities that will be provided which, in some remote areas and some destinations, may be below what you might expect at home. The level of the standard and quality of your travel arrangements will be in line with the itinerary and any literature you receive from us.

11. Suppliers

a) Where any services are provided by an independent supplier, the conditions of that supplier will apply to you,

some of which may limit or exclude their liability to you, often in accordance with international convention. Copies of the relevant parts of such conditions are available on request.

b) We are not always in a position to give details of the transport to be used in connection with your travel arrangements before your place on the event is confirmed. Where this information is provided, any change in it will not constitute a significant change to your tour entitling you to cancel.

c) You are asked to check carefully departure and check in times on your documentation to ensure that you arrive at the departure point in sufficient time.

d) Travel arrangements for all our events are arranged through scheduled carriers over which we have no control. Consequently we cannot be held responsible for any delays, cancellations or overbookings.

12. Travel insurance and Health and Safety

It is a condition of booking on this charitable event that you take out travel insurance to cover health or injury problems that arise and, if necessary, to arrange for your repatriation to the United Kingdom. It is your responsibility to check your travel insurance covers this fundraising event. Classic Tours has a policy available upon request.

You will require a good level of fitness, strength and endurance and it is your responsibility to reach an appropriate level. For this tour it is not recommended for any infirmity. If you have a disability or illness you are obliged to inform Classic Tours before registering. Classic Tours reserves the right to refuse participation if the above is not complied with.

13. Law and Jurisdiction

This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the exclusive jurisdiction of English Courts at all times.

14. Our Responsibilities to You

a) We accept responsibility for ensuring that your travel arrangements will be as described in literature produced by us, or on our behalf, in our Confirmation Invoice and with the itinerary and that the services we are contractually obliged to provide are to a reasonable standard. If in the reasonable opinion of your party any part of your travel arrangements is not provided as promised we will pay appropriate compensation if this has affected the quality or structure of your travel arrangements. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers (except for claims for death, injury or illness -–see below clause 14b)

b) Classic Tours accepts responsibility for death, personal injury or illness caused by negligent acts and/or omissions of us, our employees, agents, suppliers or sub-contractors whilst acting within the scope of, or in the course of their employment in the provision of any part of your travel arrangements in the itinerary, that we are contractually obliged to provide. We will, accordingly, pay to an affected participant such damages as might have been awarded in such circumstances under English law.

However, damages are not payable where any failure to perform the contract is due neither to any fault on our part or a supplier of any part of your travel arrangements or is attributable to you or unforeseen or unavoidable actions of a third party unconnected with the provision of your travel arrangements or unusual and unforeseeable circumstances beyond our control or an event which could not have been foreseen even if all due care had been exercised.

(f) In respect of carriage by sea and rail and the provision of accommodation, the amount of compensation Classic Tours may be obliged to pay will be limited in the manner provided by the relevant International Convention. Transport is subject to the carrier’s conditions of carriage. In particular drunkenness or rowdy behaviour may lead to the carrier refusing carriage when alternative transport may have to be arranged at your own cost.

15. Passport, Visa and Health Requirement

You will be advised separately of any passport or visa requirements and any compulsory health requirements to enable you to participate in your travel arrangements. Please note that you will require a full British passport with at least 6 months unexpired at the date of return travel. For EC and other passport holders please contact Classic Tours.


BOOKING CONDITIONS

All arrangements are made between Travelink Group Limited trading as Travelink, Airborne Holidays, Aviation Links or Star Tours & Holidays (hereinafter called the Company) and you, the client.All bookings are subject to these booking conditions.

1. MAKING YOUR BOOKING

1. When making a booking, the first named person on the booking (“the party leader”) must be at least 18 and must be authorised to make the booking on behalf of all members of the party.  The “party leader” is responsible for ensuring that the payment of any sums due in respect of that booking are duly made to the Company. In order to confirm your chosen tour, a registration fee must be paid at the time of booking.  For some flight inclusive arrangements, the full cost of the flight element must be paid at the time of booking, as well as a deposit for all other arrangements you may wish to also book.  For these bookings, you will be advised at the time of booking of all monies due.  All bookings are subject to availability.  For all bookings other than telephone bookings (by which we mean you book and pay for your tour by credit or debit card over the telephone), a binding contract between you and the Company only comes into existence when the Company despatches its written confirmation of the booking to you.  For telephone bookings a contract will come into existence when you receive verbal confirmation from the Company over the telephone.  For flight inclusive bookings all monies paid to a travel agent in respect of a booking with the Company will be held by the travel agent on the Company's behalf until the monies are paid to the Company or refunded to the client. 

2. The Company is not under any obligation to deliver any tickets, coupons, vouchers or documents until full payment of the booking has been received by the Company.  Please check your confirmation invoice and any other documents carefully as soon as you receive them.  Contact us immediately if any information which appears on them appears to be incorrect or incomplete as it may not be possible to make changes later. (We regret the Company cannot accept any liability if we are not notified of any inaccuracies in any documents within 10 days of our sending it out). 

3. The total cost of any booking must be received by the Company notless than eight weeks prior to the scheduled departure date of the tour.  In the event that payment is not received by the Company by that date, the Company reserves the right to treat the booking as cancelled by the client. In this event, the cancellation fees listed below shall apply.

4. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with under the ABTA Arbitration Scheme (if the Scheme is available for the claim in question - see clause 11) or by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). 

2. CANCELLATION BY THE CLIENT

A client who wishes to cancel a booking must notify the Company in writing. The cancellation charges set out below will be payable from the date the Company receives the notification of cancellation. These charges are calculated as a percentage of the total holiday cost excluding insurance premiums and any amendment charges which are non refundable in the event of your cancellation.  Please note, the Company and/or our suppliers may impose different cancellation charges from those stated above depending on the particular package in question and/or method of transport and/or type of ticket booked.  These may be higher than those set out above.  Where different cancellation charges apply to your chosen arrangements, we will advise you of these at the time of booking.

3. CHANGES BY THE CLIENT 

Should you wish to make any changes to your booking you must notify us in writing as soon as possible. We will endeavour to assist. Where we can, a fee of £25 per person (maximum £50 per booking) per occasion an amendment is made will be payable together with any charges incurred or imposed by any of our suppliers for making the change (where applicable).  Please note, for flight inclusive bookings, you must pay the charges levied by the airline concerned.  As most airlines do not permit any changes after tickets have been issued (and in some cases where bookings have been confirmed) for any reason, these charges are likely to be the full cost of the flight.  We reserve the right to treat alterations requested less than 2 months before departure or a change of lead name requested at any time as a cancellation incurring the cancellation charges set out in clause 4 above which must be paid in addition to any charges incurred or imposed by any of our suppliers for making the change (where applicable). Cancellation charges will not however, be payable where the change requested is to substitute a party member where the original person is prevented from travelling provided we receive not less than 14 days notice. In this situation, the person who is prevented from travelling may transfer their booking to someone else introduced by you without incurring cancellation charges although the amendment fee of £25.00 together with all additional costs incurred by us as a result of the transfer will be payable (including any charges incurred or imposed by any supplier). Where any agreed alteration involves a change in the number of persons booking, the price will be re‑charged on the basis of the new accommodation/party see. A new confirmation invoice and/or final invoice will be issued. 

4. CHANGES AND CANCELLATION BY THE COMPANY

We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in the brochure website and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.  However, we promise we will only cancel your confirmed booking 8 weeks or less before departure where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of circumstances outside our control/"force majeure" as defined in clause 5. We will not cancel after this date for any other reason.

Most changes are minor. Occasionally, we have to make a "significant change”. "Significant changes" include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away, a change of outward departure time or overall length of time you are away of twelve or more hours, a change of UK departure point to one which is more inconvenient for you and a significant change of itinerary missing out one or more major destination substantially or altogether.

If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:‑

(a) (for significant changes} accepting the changed arrangements or
(b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available.

(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one.

If we have to make a significant change or cancel 8 weeks or less before departure, we will pay you compensation subject to the following exceptions.  Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where (1) we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care or (2) we have to cancel because the minimum number of bookings necessary for us  to operate your holiday has not been reached - in this case we will notify you by the deadline specified in the details of the holiday in question.

No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time)

Period before departure, a significant   Compensation per person

change or cancellation is notified to you   (excluding infants)

More than 56 days     Nil

56-29 days   £10.00

28-14 days  £15.00

13 days – departure  £20.00

In all cases our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation payments. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation is payable for minor changes or where we make a significant change or cancel more than 8 weeks before departure.  Very rarely, we may be forced by “force majeure” (see clause 5) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

5. IMPORTANT NOTE ‑ FORCE MAJEURE

Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation when the performance or prompt performance of our contractual obligations is prevented or affected or you otherwise suffer any loss or damage by ”force majeure”.  In these Booking Conditions, “force majeure” means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid.  Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

6. THE COST OF YOUR TOUR

The prices set out in our brochures and on our website were calculated on the date specified in the relevant brochure or website page on the basis of known costs and exchange rates then prevailing as set out in The Financial Times' “Guide to World Currencies” and which appear in the relevant brochure/ website. The Company reserves the right to increase or decrease the price of unsold tour and travel arrangements at any time. You will be given the correct current price at the time of booking. 

Once the price of your chosen tour has been confirmed at the time of booking, we will only increase or decrease it in the following circumstances.  Price increases or decreases after booking will be passed on by way of a surcharge or refund. A surcharge or refund (as applicable) will be payable, subject to the conditions set out in this clause, if our costs increase or decrease as a result of transportation costs (e.g. fuel, scheduled airfares and any other airline surcharges which are part of the contract between airlines (and their agents) and the tour operator) or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports increasing or decreasing.

Even in the above cases, only if the amount of the increase in our costs exceeds 2% of the total cost of your holiday (excluding insurance premiums and any amendment charges), will we levy a surcharge.  If any surcharge is greater than 10% of the cost of your holiday (excluding insurance premiums and any amendment charges), you will be entitled to cancel your booking and receive a full refund of all monies you have paid to us (except for any  amendment charges) or alternatively purchase another holiday from us as referred to in clause 4 “Changes and Cancellations by the Company”. Although insurance (where purchased through us) does not form part of your contract with us or of any “package”, we will consider an appropriate refund of any insurance premiums you have paid us if you can show you are unable to use/reuse or transfer your policy in the event of cancellation or purchase of an alternative holiday.  Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

A refund will only be payable if the decrease in our costs exceeds 2% as set out above. Where a refund is due, we will pay you the full amount of the decrease in our costs.

You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to cancel or purchase another holiday. If you do not tell us that you wish to do so within this period of time, we are entitled to assume that you will pay the surcharge. Any surcharge must be paid with the balance of the cost of the tour or within 14 days of the issue date printed on the surcharge invoice, whichever is the later. 

We promise not to levy a surcharge within 30 days of the start of your holiday. Please note, changes and errors occasionally occur.  You must check the price of your chosen holiday at the time of booking.  We reserve the right to correct errors in both advertised and confirmed prices as soon as we become aware of the error.

7. CONDITIONS OF SUPPLIERS

The provision of transport accommodation and other services is subject to the conditions of the relevant carrier/supplier some of which may limit or exclude their liability to you often in accordance with international conventions (please see clause 8(5) below). Copies of these conditions are available on request.

8. THE COMPANY’S LIABILITY TO YOU

(1)We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care.  This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted tour arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.  In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).

(2) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: -

‑ the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or

‑ the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or

‑ 'force majeure' as defined in clause 5 above

(3) Please note, we cannot accept responsibility for any services which do not form part of our contract.  This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them andany excursion you purchase in resort. In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.

(4)  The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided.  If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided.  This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.  The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.

(5)  Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited.  The most we will have to pay you for that claim or that part of  a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country,